Welcome to QGEM!

QGEM is the The Docentus Group's Quality Guest Experience Managment platform.  QGEM is composed of multiple platforms and can be utilized collectively or as needed.  QGEM is designed to assist you and your organization in:

  • Gathering and measuring data related to your guest / customer's overall satisfaction with your brand and/or product.
  • Developing improvement plans and providing expert analysis to ensure improvement in your guest / customer's overall satisfaction with your brand and / or product.
  • Crafting professional growth sessions focusing on targeted ranges of your employees spanning from front line employees to the C suite

 

QGEM Surveys

QGEM suverys are available as "off the shelf" basic surveys OR as "custom created" surveys that are designed to fit the specific and detailed data that you desire to capture from your guests / customers in order to improve their experience when they interact with your product, services, or brand.  

Docentus has composed several sample surveys for potiential clients to view.  To see a sample survey click this link: TAKE SURVEY.  By clicking the llink you will directed to a sample QGEM survey.

QGEM Survey Types

  1. Industry specific and "off the shelf".  These surveys are typically the most cost effective and gather the same data as our other clients in the same inducstry as you.
  2. Custom created.  These surveys are built with our experts and your input to ensure that you are gathering the specific and detailed data that you desire / need to create improvment for your customers / guests as they interact with your product, services, or brand.

Gathering QGEM Survey Data

There are multiple ways in which we can assist your organization in gathering data.  All of them are available to all clients.  The two most utilized are:

  1. Weblink - we create a weblink to your survey that is placed on your website or on web ready kiosks.
  2. EMAIL - we create an email link to your survey that is inserted into an email that is sent to your guests or customers.  The email can either be generated by us or by you.

Reporting QGEM Data

There are multiple reporting platforms for QGEM data.  Our most utlized reporting tool is a raw data download into an CSV format.  This allows our clients full use of the data in virutally any way they choose to report or analyse it.  We can also provide custom reports in other formats such as PDF and PDFSIS. 

Costs of QGEM Survery Development and Deployment

 

 

 

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